Frequently Asked Questions

Here you’ll find some commonly asked questions about our services.

General

How can I send emails and files securely?

We recommend using Voltage.com's Email and File Encryption Services: Demo http://www.voltage.com/vsn/vsn-zdm-demo.htm Quick Guide http://www.voltage.com/vsn/quickstart.htm Home http://www.voltage.com/vsn/index.htm

Where are the X Ray images stored?

The images are stored in two locations: Garner, NC and Jacksonville FL

How are images transferred to your PACS?

Via VPN or a DICOM gateway.

We are unable to access your website? It asks us to reload a new version or it is unavailable?

Please call 1-800-630-7620 for assistance.

When I select a report to view on line it some times takes 10 seconds to open?

Any report with a KEY image inserted as indicated by a Bold Red “K” will take 8-15 seconds to be recreated. Reports without an image should open in 1-2 seconds.

On the website an approved exam will be indicated by a Bold Face Green “R”.

Reports can be printed directly from the website.

Where can I find a missing report?

All offices are granted access to the website.

What if I need an immediate read?

Please call 1-800 630-7620 to speak to the radiologist.

What is your STAT report turnaround time?

Stats are read within 2 hours. Exams can be made “STAT” online.

What is your availability to read STAT reports?

8am -8pm EST M-F and 8am-5pm Saturday and Sunday.

What is your report turnaround time:

Exams are often read quickly but may take up to 24 business hours to complete.

Hours of service for routine exams?

8- 5pm EST

Should I call 1-800-630 7620 number to let the radiologist know I have loaded a comparison?

Yes

How do I upload a CD with an outside report for comparison?

PDF

May I call this number for IT issues? missing reports, or to talk to a radiologist?

Yes

Whats the best number to call for any question?

800-630-7620